IT Employment·20,093 discussions

Desktop Support Metrics/Industry Standard reporting

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Hello Everyone, I’ve been a member of TR for years. This is one of my vew posts, Im hoping someone could help me with this:

I just accepted a new position as a Regional IT Support and Services Manager, HD and desktop support. Does anyone have any ” list” or caluclators for costing, benchmarking and standard metrics documents that you use regularly? I’ve got some myself, but they aren’t “great”.

Thanks everyone!
T

Topic

Desktop Support Metrics

In reply to Desktop Support Metrics/Industry Standard reporting

Hi

I’ve just done some work in this space in the UK with 4 different public sector organisations. The metrics (support person:workstation) were variously 1:90, 1:200, 1:240 and 1:250. I’d be interested to know how this compares with your experience and whether you’ve found a more formal source of benchmarks.

Regards

John

need metrics standards to tech support

In reply to Desktop Support Metrics/Industry Standard reporting

Hi everyone any ideas on this would be very helpful…Need some standard guidelines for designing metrics systems for application support

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