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  2. Bring data

  W. Edwards Deming, the quality guru, once said, “Without data, you’re just another person with an opinion.” 

  This is especially important when telecommuting. If you can share your screen and show a spreadsheet — or better yet, a chart — you’ve not only taken charge, but you can drive

  the entire conversation. 

  Modern tools like Jira and Zendesk, along with databases like Oracle, make pulling information incredibly easy. If you can’t fit it in a spreadsheet, you may still be able to come up with, say, a list of issues sorted by age. Consider the impact of complaining that you are waiting on Ops to deploy systems on a call versus actually bringing up a list of issues, where the top ones are 60, 70 or 80 days old.

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